In Bihar Right To Public Services Act, 2011, delivery of notified public services is done within stipulated time limit. Fixation of accountability within the system is also done by naming public servants — Designated Public Servants (DPS) who would be held responsible for delivery of services. There is transparency in implementation of the provisions. There is a provision of a Right to Appeal at two levels in cases where services are unjustifiably delayed or denied with provisions to impose penalty on the responsible public servants. Good governance in Right to Public Services Act (RTPS) results in transparency, accountability and responsiveness. RTPS model of Bihar is different from similar schemes in other states as it delivers services to citizens free of cost. Software applications in it have been developed in-house.
