“The next step in e-governance is to not just provide services, but also to be able to link up between the different departments like Land Records and Registration department or Passport Office and Police department. E-governance is forcing different departments to work together. The first step to ensure this kind of collaboration is a greater degree of convergence. Data Centre, Wide Area Network, Citizen Service Centres (Vasudha Kendras) are important steps towards integrating that face of the government.
One of the big problems in e-governance is that we are inducting the new technologies, but old processes in the government are not getting changed. If a group of exceptionally bright and competent officers is put to make the changes and ensure implementations of the projects, then it would change the whole paradigm of service delivery.”
