“Tech-driven transformations and the role customer compliance in BFSI”: Ankur Gupta, Govt of Haryana
“Technology has indeed transformed banking but I still feel that there are a lot of areas requiring intervention when it comes to offering convenient options for consumers. Today, if you want to lodge a theft complaint or want to put up a service request, you will be made to call the customer care service. The customer care service rather than helping you out with your problem will keep you waiting for a long time, transferring your call from one department to other. It is important to offer better and hassle-free customer service options for the consumers much prior to implementing world-class technologies.”
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