Gaurav Agrawal, Commissioner, Jodhpur Development Authority
KE Goa 2019: Large government offices are like black boxes where it is difficult to trace status of a file or an application, says Gaurav Agrawal, Commissioner, Jodhpur Development Authority, who is on a mission to clear this black box and bring transparency to the system riding on the back of technology and innovation.
“At the heart of our efforts at the Jodhpur Development Authority is to change the power dynamics. For too long, in any citizen to government interaction the power has sided with the service provider, that is, the person who is delivering the services from inside the government. The common citizen has been at the receiving end of this dynamics,” adds Agrawal.
Speaking at the 9th Knowledge Exchange Goa, the Jodhpur Development Authority Commissioner outlined the salient features of the initiative “to change this dynamics by trying to empower the citizens”.
“We have not employed any fanciful technology for it. We have tried to do some things which are very basic. At the core of it, we have implemented a File Tracking System, or FTS, which is one stop short of e-Office.”
The difference between FTS and an e-Office, he says is that in an e-office system “everything is online but in file-tracking system everything is on paper. The metadata about the file and its movement gets captured electronically which allows monitoring”.
The Jodhpur Development Authority has brought all its office files to the FTS, which generates a report where it can be tracked that who in the office is holding how many files and for how long.
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Read More: https://egov.eletsonline.com/2019/06/jodhpur-development-authority-demystifying-the-black-box-called-office-gaurav-agrawal/
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