“There are three areas where the government and people should focus on. The first being the process. We only talk about technology, outcome and how we can achieve things. But process constitutes a huge part of any healthcare institution. It is not only the process of doctors for OT, investigations, diagnostics, but you also have the process of procurement and how you will utilize the resources or how you are going to treat your patients. We must treat our patients as our clients and let us build them in a proper manner. We have maximum number of human resources in India, they are talented enough but unfortunately they are not available.”
